Registered Mail

You may use the Registered Mail service to send packages locally and internationally. The service is offered at Jamaica Post locations islandwide, the rates are competitive and there is customer service support. Registered Mail also offers full tracking for local packages and limited tracking for outbound mail items.

Registered Mail Service

The difference between a letter and a letter packet is:

a. Letters are described as mail items that only contain documents such as any piece of written, drawn, printed, or digital information excluding objects of merchandise.

b. Letter Packets contain merchandise/ goods (such as items consisting of anything that is not a document). Books also fall within the category of merchandise. If a letter contains both documents and merchandise it is treated as merchandise. All merchandise requires a completed Customs Declaration Form.

c. The maximum weight for a Letter (documents only) is 2 kg, while the maximum weight for a Letter Packet is 1 kg. All mail items that exceed this weight category will be mailed as a Parcel.

Guidelines for Shipping Using Registered Mail

To send items you will need:

  1. A valid government-issued identification (ID)
  2. Tax Registration Number (TRN) (if the ID presented is not a driver’s license)
  3. All Letter Packets (letter mail containing merchandise/goods) require a completed Customs Declaration System (CDS) Form

 To complete the CDS form click here

To collect registered items you will need:

  1. A Government issued identification
  2. A Notice of arrival (optional)

 

An agent/ representative may collect a Registered Mail item on behalf of the addressee once the following requirements are fulfilled:

  • A letter of consent authorizing the agent to act on behalf of the addressee is required. The alternative is to write the agent’s name above the signature on the line provided on the Green Slip; or write the full name of the agent on the back of the Green Slip – “Please deliver to insert the name of the agent” and affix the addressee’s signature.
  • Present a government-issued ID and TRN for the addressee and the agent.
  • In instances where two recipient names are on a Registered Mail item, an agent cannot collect on behalf of the recipients. One of the two named recipients must visit the post office to collect the item.
  • Where a minor is the named recipient on a Registered Mail item, the parent/ guardian should collect a consent form from the post office and have the same signed by a pastor, principal of the child’s school or a Justice of the Peace

What is “Unclaimed mail”?

A mail item is classified as unclaimed mail once the addressee or the sender has not collected it or if it has no return address. Inbound mail items in this category are returned to the country of origin. Local mail is retained for one month, but international mail is maintained for two months before becoming unclaimed mail.

How do I retrieve my “Unclaimed mail”?

Only Registered Mail items that become Unclaimed Mail are retrievable. You may contact our Customer Service team to commence the process of collecting Unclaimed Mail. The following are also required:

  • A service charge will be applied depending on the duration of time that the item is in storage.
  • Registered (Green) slip if the recipient is requesting to retrieve the item.
  • Receipt received upon mailing the item if the sender is requesting to retrieve the item.
  • Items that are considered hazardous/ dangerous are not stored by the Return Letter Branch.